COVID-19 Safety Information

COVID-19 has been a difficult learning process for everyone and we continue to adjust as we learn more. The health and safety of both our guests and staff is our top priority. New safety measures are being implemented to ensure a comfortable shopping experience for all of our guests. 

We ask guests to please refrain from visiting us if you are experiencing any COVID-19 related symptoms or are feeling unwell. We also ask guests to please respect our new procedures as they are put in place to keep everyone safe and healthy. 

The safety measures listed below may change while we continue to evaluate and update our policies. We will post any updates on our Instagram (@pandorabanff), Facebook (Pandora Jewelry Banff), and here on our website.

For any questions feel free to email us at We look forward to seeing everyone soon!

New Safety Measures

  • All staff are required to wear masks

  • Guests are required to wear masks while visiting with us as per Banff Bylaw 

  • Guests will be asked to wait in a queue outside the store if we are at capacity

  • 2 guests at the counter at a time unless shopping together 

  • The store will be cleaned multiple times throughout the day

  • Counters will be sanitized between each guest

  • All jewelry shown to guests will be cleaned before putting back out

  • Hand sanitizer will be available for guests

  • Debit and Credit is preferred. Cash is discouraged

  • We will not be offering jewelry cleaning until further notice (we do not have a jewelry cleaning machine and would need to clean by hand). Pandora Care Kits will be available for purchase if you would like to clean your jewelry